Getting you up to speed and keeping your events running smoothly
We’ve all sat on hold for literally hours. Only to reach a real person who … refers you back to the website. Or is clearly reading off a screen. No offense to those patient, often very hard-working crew members, but there’s a better way.
Swoogo’s Support Superstars
We keep our fantastic support team in-house, so you’ll get a first response in 15 minutes or less. In fact, our award-winning support team (included with every level of Swoogo’s subscriptions) is faster and higher quality than most other event companies’ premium support, that you have to pay to get access to. And their normal support? Count their response times in days, not hours.
Our Support members are part of the Swoogo team
Talk about home-court advantage. We don’t outsource our support, which means every time you connect with our support team, you’re getting someone who knows Swoogo inside and out, and is invested in the success of both our company, and yours.
Fastest response time in the West!
And by West we mean the entire events industry. During our service hours (M-F, 9 am-9 pm local time, globally!) we’ll get you a first response in about 15 minutes.
Sometimes that means problem solved! Or maybe we need more information from you. But you’ll know exactly what we’re doing, and what progress we’ve made. It’s not unusual for our team to resolve your issue faster than other companies would even get back to you.
You’re the boss
At Swoogo, we don’t decide if a ticket is closed—you do. When you’re satisfied, and only when you’re satisfied, does support mark your ticket as completed.
Our support sets us apart
Hear how one Swoogo customer found our Support team to be an invaluable resource for their Swoogo journey.