We’ve all sat on hold for literally hours. only to reach a real person who … refers you back to the website. Or is clearly reading off a screen. No offense to those patient, often very hard-working crew members, but there’s a better way.
Talk about home-court advantage. We don’t outsource our support, which means every time you connect with our support team, you’re getting someone who knows Swoogo inside and out, and is invested in the success of both our company, and yours.
And by West we mean the entire events industry. During our service hours (M-F, 9 am-9 pm local time, globally!) we’ll get you a first response in about 15 minutes.
Sometimes that means problem solved! Or maybe we need more information from you. But you’ll know exactly what we’re doing, and what progress we’ve made. It’s not unusual for our team to resolve your issue faster than other companies would even get back to you.
At Swoogo, we don’t decide if a ticket is closed—you do. When you’re satisfied, and only when you’re satisfied, does support mark your ticket as completed.
“Swoogo’s Customer Success is unlike anything I’ve ever seen. The support staff are not just merely technical bodies to assist you in using the software, either — they’re well-versed meeting and event professionals in their own right. You’re truly in good hands with Swoogo’s Customer Success team.”Nick C | G2
There are far too many companies that cut you loose the second your payment clears. Swoogo will never be that company. As soon as you get your login credentials, you can sign up for our weekly Swoogo 101 and 102 courses. More complex needs? No problem. We’ve got individual sessions. Lose a team member and have a new (clueless) one? We’ll train them too. We never want you to feel lost.
Sometimes you come out of a training so jazzed, that you miss some of the finer points. Or maybe you had a schedule problem and couldn’t make one of the two classes. Or you just learn better through repetition. No worries. With our new weekly Swoogo 101 and 102 group trainings, you can go back to class as many times as you need. No fees. We want you to feel confident in yourself and our dashboard.
Seems like that ought to be the norm, right? Swoogo’s Help Center Experience puts you at the center of your own learning. Every level of Swoogo gives you full access to our newly-renovated, constantly updated Help Center Experience, with searchable articles full of helpful callouts, tips, and videos. And since L&D and Support work hand-in-hand, go ahead and ask. They’ll find you what you need.
