Product Updates

Go Onsite is Swoogo’s new check-in mobile app! Think of it as the next iteration of Swoogo Live–our original check-in app–with some major enhancements. Go Onsite handles event, session, and package check-in. For any of your sessions that require reservations, Go Onsite also allows you to check-in last minute session attendees if you have a few extra seats. 

Worried about spotty Wi-Fi at your venue? You’ll love offline mode. You can continue running check-in if you lose signal, knowing any check-in data stored locally on your device will be synced when you’re back online.

All the functionality you love in Swoogo Live will be available through Go Onsite, included with all Swoogo plans. Rest assured, Go Onsite and Swoogo Live will both be available in the app store for several months as you make the transition.

Learn how to get started with Go Onsite today →

All About Webhooks

Webhook Headers. Security upgrade 🔐 You can now assign custom headers to your webhooks. This will enhance security by giving the destination application the option to authenticate your webhook requests, and reject any that don’t have the custom header. 

Webhook Groups. Stay organized with groups 🗄️You can keep your long list of webhooks organized in Swoogo by combining them into groups. Groups can also be used to assign a header that will automatically be applied to each webhook in that group–increase efficiency and decrease human error.

New Webhook Triggers. We know you want to stay on top of every detail of your event. Introducing: new triggers for speakers, sessions, and sponsors! Webhooks can be triggered when entries in any of these fields have been created, deleted, or changed. For example, if a session time is changed or a new speaker is added, you can configure a webhook to fire. This way, you always have the most up-to-date information about your event without having to constantly check back manually. 

Webhook Disablement + Alerts. Webhook failures can cause problems, especially if you don’t know it’s happening. In Swoogo, if a webhook fails 5 times in ~30 minutes, it will automatically be disabled. Anytime a webhook if disabled, the webhook creator will be notified. If the disabled webhook is part of a group, anyone who is assigned as a notification contact on that group will also be notified. 

Learn more about webhooks →

Multi Factor Authentication Updates 🔑

To maintain the highest level of data security, we’ve implemented stricter Multi Factor Authentication (MFA) policies. Swoogo no longer accepts email-based MFA and now requires the use of an authenticator app (like Google Authenticator, Twilio Authy, or Microsoft Authenticator) or SMS-based authentication. By requiring an authenticator app or SMS, we’re taking a significant step to enhance the security of your account, ensuring that your data is better protected against potential threats.
Learn more about setting up MFA →

We’ve upgraded our HubSpot integration to ensure compatibility with HubSpot’s Marketing Events Object. Previously, our HubSpot integration allowed you to pass over high-level data (i.e. a registration showed up as a “form submission” in HubSpot). Now, with the introduction of the Marketing Events Object, you can map event level details such as the event name, details, date + time, and also registration statuses like “registered” and “attended” between Swoogo and HubSpot. Event Marketers rejoice! This new data gives you better event attribution reporting, powering HubSpot workflows for automated communications, lead scoring, and more!

Check out more details on the upgraded HubSpot Integration and Marketing Events Objects. 

We’ve unlocked a new option for Attendee Mobile pricing –  pay one annual fee and get as many apps as you need throughout the year. Think field marketing events, your annual conference, and all the events in between. You can quickly spin up an attendee mobile app for any event. 

Check out this support article for more information, and reach out to your Account Manager if you’re interested! 

If you’re growing your team and looking to add more licenses to your Swoogo account, you can now do this directly within the Account Hub of your Swoogo account. Add new licenses, provision new users, and your Account Manager will follow up with billing details.

See how to add more Swoogo licenses