Complex support for complex events
It’s a weird thing to say on a promotional webpage, but you probably don’t need this service! At Swoogo, every single customer gets the very best support in the industry.
Swoogo’s Enterprise User Package is a specialized service, designed for businesses that rely on Swoogo to manage large, complex events, or customers who have advanced technical and integration needs. Sound like you? Scroll on!
Support
Helpful, human, holistic: Our Enterprise Support team have deep product knowledge across Swoogo and maintain information about your specific event architecture, partners, and Swoogo projects.
24/7 access
Wherever you are in the world!
Enterprise Support queue
A dedicated team staffed by Enterprise Support representatives.
Priority queue response
Faster response times, with priority placement in our support queue.
Enablement
Knowledge at your fingertips: A specially-designed education track created to decrease your time-to-first-event and build. Your enablement rep will identify learning opportunities and select personalized training resources.
Enhanced training
In-depth training for your events, IT, marketing, and brand teams.
Specialized training
Personalized instruction geared at specific enterprise use-cases.
Recurring training
Resources for all new or replacement users on your account.
Account Management
We’ve got your back: On top of your Personal Account Manager, you’ll be assigned an Enterprise Customer Success Manager, who will focus on integrations and event tech stack usage, and act as an escalated support resource.
Personal + Technical
Your Personal Account Manager and Enterprise Customer Success Manager are your team!
Event strategy
Personalized guidance for your events, and your company goals.
Quarterly Review
A company-specific review of your business, events, and techstack.
Our Enterprise User Package is a step up from our already award-winning, 100% in-house support.
It’s designed for highly technical techstacks, or (and let’s face it, usually and) large events with complex needs. For more info about our Enterprise User Package, book a demo. If you’re already a Swoogo customer (lucky you!) email your AM for all the details.
